Privacy & Data Protection Policy

1. Information We Collect

Depending on the services requested, we may collect information including:

Client information:

• Name;
• Email address;
• Telephone number;
• Address;
• Travel information;
• Account and communication information; and
• Payment-related information necessary to identify and verify payments.

Pet information:

• Pet name;
• Species;
• Breed;
• Sex;
• Age or date of birth;
• Microchip number and implantation information;
• Vaccination information;
• Rabies vaccination information;
• Rabies titre results;
• Veterinary records;
• Health certificates;
• Travel history;
• Photographs; and
• Other information necessary to assess or coordinate the pet's travel.

Case and operational information:

• Documents uploaded through the portal;
• Case status;
• Appointment information;
• Communications;
• Service requests;
• Payment status;
• Administrative notes;
• Submission records; and
• Audit and security records.

2. How We Use Information

We use information where reasonably necessary to provide and administer our services.

This may include:

• Creating and managing client accounts;
• Creating and managing pet travel cases;
• Reviewing documentation;
• Assessing administrative completeness and consistency;
• Coordinating pet travel services;
• Preparing application information;
• Communicating with clients;
• Coordinating with veterinary providers;
• Coordinating with airlines and transport providers;
• Facilitating submissions to government authorities;
• Processing and verifying payments;
• Maintaining case and audit records;
• Providing customer support;
• Improving the reliability and security of our platform; and
• Complying with applicable legal and regulatory obligations.

We do not sell or rent client personal information or pet information to third-party marketing companies.

3. Government and Service-Provider Sharing

Pet travel frequently requires information to be provided to authorised third parties.

Where necessary for the requested service, information may be shared with:

• The Cayman Islands Department of Agriculture;
• Other government or border authorities where required;
• Veterinary clinics and veterinarians;
• Official veterinary authorities;
• Diagnostic laboratories;
• Airlines and airline cargo departments;
• Transportation providers;
• Appointment or service providers; and
• Technology or infrastructure providers that support the operation of our platform.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

4. International Transfers

Pet travel often involves international destinations, transit countries, airlines, veterinary providers, laboratories, and government authorities.

Where information must be transferred outside the Cayman Islands to facilitate a requested service, we will seek to handle the transfer in accordance with applicable data-protection requirements and limit the information shared to what is reasonably necessary.

5. Pet Medical and Veterinary Information

Pet health and veterinary records can contain sensitive information.

Pet Travel Cayman uses such information only where reasonably necessary to provide the requested pet travel, compliance, administrative, or coordination service.

Clients should only upload information that is relevant to their pet's case or reasonably requested by Pet Travel Cayman.

6. Document Security

Pet Travel Cayman takes reasonable technical and organisational measures designed to protect personal information and uploaded documents against unauthorised access, unlawful processing, accidental loss, destruction, or damage.

Access to case information is restricted according to role and operational need.

No internet-based system can guarantee absolute security. Clients should therefore avoid submitting passwords, payment card numbers, or other information that is not reasonably required for their pet travel case.

7. Account Security

Clients are responsible for protecting their account credentials and should not share passwords with other people.

If a client believes that their account has been accessed without authorisation, they should notify Pet Travel Cayman as soon as possible.

8. Cookies and Technical Information

Our website and client portal may use cookies, browser storage, server logs, security information, and similar technical mechanisms necessary to operate, secure, and improve the platform.

Technical information may include information such as browser type, device information, IP address, access times, and security events.

Where additional analytics or third-party technologies are introduced, their use will be handled in accordance with applicable privacy requirements.

9. Data Retention

Pet Travel Cayman retains personal information and case documents only for as long as reasonably necessary for the purposes for which they were collected, including providing services, maintaining appropriate business and audit records, resolving disputes, complying with legal obligations, and supporting legitimate operational requirements.

Retention periods may differ depending on the type of information and the circumstances of the case.

When information is no longer reasonably required, Pet Travel Cayman will take reasonable steps to securely delete, destroy, anonymise, or otherwise dispose of it where appropriate.

10. Accuracy of Information

Clients are responsible for keeping their account and case information accurate and current.

Clients should notify Pet Travel Cayman if information previously supplied becomes inaccurate or changes.

11. Your Data-Protection Rights

Subject to applicable law and any relevant exceptions, individuals may have rights concerning their personal information, including rights relating to:

• Being informed about the processing of personal information;
• Accessing personal information;
• Requesting correction of inaccurate information;
• Requesting appropriate restriction or cessation of processing in circumstances provided by law; and
• Other rights available under applicable Cayman Islands data-protection legislation.

Requests may be subject to identity verification and applicable legal limitations.

12. Children's Information

Our services are intended to be managed by adults.

We do not knowingly seek to collect personal information from children except where necessary for a legitimate service-related purpose and provided by an appropriate parent, guardian, or authorised adult.

13. Third-Party Websites

Our website or portal may contain links to government websites, airlines, veterinary providers, laboratories, or other third-party websites.

Pet Travel Cayman is not responsible for the privacy practices, security, or content of third-party websites.

Clients should review the privacy policies of third-party services before providing information directly to them.

14. Changes to This Privacy Policy

Pet Travel Cayman may update this Privacy Policy when our services, technology, operational practices, or legal obligations change.

The latest version will be identified by its effective date.

15. Contact

Questions, privacy requests, or concerns regarding personal information should be directed to Pet Travel Cayman using the contact information displayed on our website or client portal.